FAQs
How do I order products from your website?
First choose which product you are interested in, Guard Rail Covers, Fender Sock Kits (also known as Fender Cover Kits), or Safety Wire Covers. Then you'll be able to choose a size if appropriate, and a colour. Once you've added a product to your shopping basket you can amend the quantity to add more if required.
How do I pay for my items?
We use SagePay to conduct our online payments, so once you confirm your order your browser will be forwarded to the SagePay payment website. Enter your payment details here, you are completely safe to do so as you can see the website is secured with 128bit encryption, shown by the padlock in your browser address bar. We never see your payment details, we only get notification that you've paid.
How will they be delivered?
All items are generally in stock in all colours, however please allow up to 15 days for delivery, 28 days for international orders. Your order will be shipped by courier to the address you specify during checkout. If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Do I need an account with Fender Socks to buy?
No, we do not require you to open an account with us to buy. During checkout you'll be asked whether you want to set up an account, or checkout as a Guest. Guests have access to the same pricing as account holders, but we do not save your details and you cannot track the progress of your order. If you think you'll buy from us again in the future then we recommend you choose to open an account, it's automatic, instant, and saves you having to type in your details again.
If I open an account, how secure is my data?
Your personal data is stored in our database, and your password is encrypted for security. We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item. Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognisable personal information.
Are your products guaranteed?
All goods supplied by us carry a manufacturers warranty of at least 12 months, and any items found to be faulty should be returned to us and we will arrange a replacement or repair. Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Can I return items?
All of our products come with a 14 day no-quibble money-back guarantee, provided the item is returned to us unused and in its original packaging. This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.
I sell similar items in my shop, how do I stock Fender Socks products?
We are open to trade enquiries, if you run a shop selling associated products then please get in touch via our contact page to find out more about trade pricing and terms of sale.
